LGG Media is a performance marketing and attribution agency, managing paid media across Google, Meta, and Bing for businesses investing $30,000 or more per month in advertising. While the agency is based in Canada, its supplier network spans Europe, South America, Mexico, Colombia, and the UK, making reliable cross-border payments central to day-to-day operations.

As LGG Media expanded internationally, its existing payment arrangements struggled to keep pace. Testing multiple providers exposed a tangle of inconsistent fee structures, slow processing times, and unfavorable exchange rates. Each new platform introduced its own friction, and the cumulative financial impact was impossible to ignore.

The agency needed a single, dependable solution, one that could eliminate unnecessary costs, accelerate payment cycles, and keep supplier relationships intact as the business grew.

After conducting thorough research, LGG Media found PingPong Payments, a cross-border infrastructure platform purpose-built for businesses operating across 200+ countries and regions. Recognizing an immediate fit with their operational needs, the team moved quickly to implement PingPong as their primary payment solution.

PingPong's integrated payment gateway and competitive exchange rates addressed the cost challenges LGG Media had encountered with previous providers. A dedicated US virtual bank account allowed the agency to receive client payments domestically and free of charge, improving cash flow and removing delays from the receivables process.

Where other providers had required LGG Media to navigate fragmented tools and opaque processes, PingPong offered a straightforward, consolidated experience — from account funding to cross-border disbursements.

The impact of partnering with PingPong Payments has been immediate and measurable. Transaction fees have been reduced by up to 50%, and the elimination of wire transfer charges has delivered monthly savings exceeding $1,000. Payments to suppliers worldwide now move without the additional costs that previously eroded margins.

The virtual bank account has transformed how LGG Media handles incoming payments from U.S. clients, removing fees entirely and accelerating the time between invoice and receipt. Combined with efficiency gains in outbound payments, the agency has reclaimed time and capital previously lost to payment friction.

Responsive account management has reinforced the operational improvement. LGG Media consistently receives timely, knowledgeable support, strengthening its ability to deliver the same standard of service to its own clients.

“PingPong's customer service has exceeded our expectations. Having a dedicated account manager who is available even outside regular business hours has made a real difference.”

As LGG Media continues to manage five to six figures in daily ad spend, PingPong remains a central component of its infrastructure, enabling seamless account funding, greater automation, and continued global growth.